DepartmentOperations- LevelExperienced (Individual Contributor)- LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Develop Operation Excellence strategy and implementation plan inline with company's objectives
- Drives Continuous Improvement initiatives implementation which leads to SLA improvements, quality improvements, productivity gain and cost reduction
- Accountable for maintaining and developing Operation System (i.e FMS) to support operations
- Accountable for Operation Performance Management in terms of visibility and data readiness to support operation improvement and decision making
- Ensure regular Operation Quality Assessment are done and to work with Operation to improve the quality
- Ensure SOP and WI for operations are available and updated according to the latest process change
**Requirements**:
- At least has 5 years of experiences in Express Company/Logistics Company as an Operation Excellence Manager
- At least a Bachelor degree from any major
- Understand and having experiences on Process Improvement (LEAN, Six Sigma Black Belt preferred), Project Management, Financial analysis
- Excellent in problem-solving and analytical skills (Kaizen & Lean skills are preferred)
- Good communication skills (written and verbal)
- Expert Facilitator and able to manage all stakeholders
- Lead by example (hands-on) leadership style who can show operation solution in the floor
- Understand and having experiences on Implementing & Improving Transport / Freight Management System (TMS/FMS)
- Placement at North Jakarta and Willing to travel