Operations Manager Contact Center

**About the role**:
Operation Manager responsibilities all day-to-day activities, customer care, validation, Inbound-outbound, Content Moderator the performance of Contact Centre.
Maintain Contact Centre excellence during every customer interaction.
What You Will Do ;
- Meet all Key Performance Metrics established.
- Maintain metrics and analyze data to assess performance and implement improvements Hire, coach and provide training to personnel to maintain high customer service standards.
Continuously review standard operating processes and workflows to identify ways to improve and increase customer satisfaction and operational efficiency.
- Supervising day to day operations in the customer service division.
- Establish and maintain a positive work environment, which sustains an exceptionally high level of team member morale.
- Promotes and coordinates communication between all departments.
What You will Need ;
- Diploma/Bachelor's degree in any field.
- 5 years of Call Center leadership preferred Ability to take initiative and work independently.
- Excellent problem solving/resolution skills.
- Strong English communication skills.
- Self-motivated, well organized, detail oriented
- Proficient in MS Office (Especially Powerpoint)
- Excellent presentation skills
- Professional, proactive, positive and can-do attitude