Operations - Shopee Express, Rider Team Lead

DepartmentOperations

LevelExperienced (Individual Contributor)

LocationIndonesia - Yogyakarta

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products.
The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates.
The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Browse our Operations team openings to see how you can make an impact with us.
- Monitor the daily operations of the sortation centre through supervision of inbound and outbound processes, including third-party logistics (3PL)
- Monitor the sortation and distribution process in the region
- Lead courier/driver teams and organise the schedule for parcel pick up based on the SLA
- Organise parcel delivery zone and distribution of route based on operational fee (gasoline, toll fee, etc)
- Monitor parcel delivery processes

**Requirements**:

- Minimum Diploma or Bachelor's degree from all majors
- Minimum 2 years of experience in Logistics/Supply Chain or other related fields
- Good understanding of planning, shipping, and warehousing
- Willing to work in shifts (if needed)
- Willing to be placed in Sedan, Kabupaten Rembang