About ByteDance
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok and Helo as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.
Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.
To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.
Join us.
About
The Global Payment team of Bytedance provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on ByteDance platforms including TikTok.
**Responsibilities**:
Partnership
- Constantly monitor and analyze performance of payment cost and revenue. Identify if there are any collaboration opportunities with bank partners in order to improve the payment cost and revenue.
- Partner with banks and financial institutions in building promotional strategies for all categories
- Conduct account management practices with all banks to get them on board
- Maintain strong relationships with bank, Payment gateway, Principle partners and also internal product team to improve the payment experience and product
- Develop implementation plans to assure better payment security for users
Co-Brand Credit Card
- Develop and implement a credit card Issuer business strategy to meet OKR goal (CIF, Spend/card, cobrand penetration rate)
- Develop seamless relationships with all internal key stakeholders (Product Manager, Risk, Legal & Compliance, IT & Operations, and Marketing) in order to ensure smooth running of the card business.
- Work closely with Bank partner to manage the product life cycle and develop product enhancement opportunities, and run promotions for acquisition, activation, usage and retention of cardholders / transactions and to ensure customer satisfaction & timely resolution of customer complaints.
- Work closely with Principal partner to identify and build plan to grow card over the years
- Enable a culture of continuous improvement of our processes and workflows by proactively working with your colleagues to identify areas for improvement and suggesting solutions for the product and user experience.
**Minimum Qualifications**:
- Good understanding of financial, E-commerce, and payment industries.
- Strong research, critical thinking, problem-solving skills, analytical skills, communication skills, self-driven, and quick-learner. Proficiency in measurement, performance, and optimization tools.
- Comfortable working in a fast-paced environment with competing priorities and tight deadlines.
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.