DepartmentOperations- LevelExperienced (Team Lead)- LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Develop Operational Excellence strategy and implementation plan in line with company's objectives
- Drives Continuous Improvement initiatives implementation which leads to Service-Level Agreement (SLA) improvements, quality improvements, productivity gain and cost reduction
- Accountable for maintaining and developing Operation System (i.e Financial Management Service) to support operations
- Experience in managing Operation Performance in terms of visibility and data readiness to support operation improvement and decision making
- Ensure regular Operation Quality Assessment are done and to work with Operation to improve the quality
- Ensure Standard Operation Procedure (SOP) and Work Instruction for operations are available and updated according to the latest process change
**Requirements**:
- Minimum Bachelor's degree from any major
- Minimum 5 years of experience in Express/Logistics Company as an Operation Excellence Manager
- Prior experience and familiar with Process Improvement (LEAN, Six Sigma Black Belt preferred), Project Management, and Financial analysis
- Excellent in problem-solving and analytical skills
- Good communication skills (written and verbal)
- Expert Facilitator and able to manage all stakeholders
- Lead by example and hands-on leadership style who can implement operation solution in the floor
- Understand and having experiences on Implementing and Improving Transport / Freight Management System (TMS/FMS)
- Willing to be placed in North Jakarta and travel to other regions