Provide on-site advance troubleshooting of integrated surgical microscopes
- Engage with Field Service Engineer on on-site customer support
- Provide prompt and efficient post-installation technical support to the customers.
- Teaming with Key Account Manager on sales calls and acting as a technical consultant/expert to provide prospective customers with technical information to assist with their purchasing decision
- Perform on-site demo and/or clinical trainings for customers
- Develop and maintain effective training schedule and materials for product platforms.
- Work overtime as needed by the customers. Work flexible hours as business needs require, including emergency troubleshooting of instruments.
- Be proficient in functionality of the instruments and understand the processes required in the troubleshooting of assays/tests
- Gathering customer information about technical trends/needs to support development of selling strategies and future products.
- Participate in continuous improvement efforts of the Applications/Technical department.
- Other duties as assigned.
When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful **Danaher Business System** tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you've ever wondered what's within you, there's no better time to find out.