**SCOPE OF WORK****PROGRAM MANAGER - MAKASSAR**This position PROGRAM MANAGER is responsible for provide strong positive leadership to a portfolio of Business Units, Contracts and/or Project, promoting collaboration in the achievement of high quality and commercially viable healthcare services. Facilitate the delivery of effective and efficient healthcare services that are consistent with strategic and/or contractual requirements and the relevant clinical standards, with an aim of achieving customer and workforce satisfaction.**SCOPE OF WORK**The **PROGRAM MANAGER** main roles are:- In consultation with Chief of Operation, analyse contractual requirements and appropriately scope Service Requirements and related deliverables.- Effectively measure, monitor and control the management of Service delivery to ensure:- Efficient and effective day to day management of human resources,- all services are delivered in line with strategic, contractual and/or operational requirements,- all clinical service delivery if of a high quality and meet all relevant operational standards,- compliance with all milestones and operational- Demonstrate strong collaboration with key stakeholders to ensure all aspects of the strategic delivery of the Service are met.- Ensures sound commercial management is achieved, consistent with budgets, cost controls and profitability forecasts.- Facilitates a high-level contract administration discipline to ensure compliance, maintenance and periodic reviews are recorded.- Ensures the delivery of all necessary internal and external service delivery and operational reports.- Participate and facilitate, as required, in the implementation, maintenance and promotion of quality management system (QMS).- Deliver and facilitate, as required, all risk assessment, reporting and incident management, inclusive of staff health safety and environment obligation and issues.- Ensure workforce compliance to organizational systems, processes and communication mechanism.- Using best judgement ensure the Chief of Operation is informed of any contractual, operational, IR, HR and or HSE issues as soon as practicable.- Ensure all obligations under HSE requirements are met, with guidelines, policies and procedures adhered to.- Promote and participate in Business Development Activities.- Other duties as directed by the Chief of Operation**Day-to-day activities of the (position name) are**:- Adheres to and promotes the organisational ethos and works to achieve goals in line with strategic objectives.- Provide contractual compliance analysis and develops business planning in accordance with commercial viability.- Demonstrate sound computer literacy, utilizing MS office, Excel and Project software with an ability to adopt new operating system as required.- Demonstrate the following attributes:- Autonomy, initiative and flexibility to problem solving and day to day task assignment and delegations.- Ability to prioritize tasks and responsibilities - facilitating seamless support and leadership to service delivery personnel.- Demonstrate effective collaboration, delegation and personnel management skills.- Applies the following knowledge and skills:- Demonstrates a working understanding of budget and financial reporting tools.- Demonstrate high level of proficiency in developing business plans and contract/project control measures.**SELECTION CRITERIA**:- Experience in implementation and management of a range of concurrent project and business initiatives.- Sound knowledge of the concepts, strategies and issues associated with the implementation of business improvement initiatives and related projects.- Well developed analytical, conceptual and problem solving skills, including the ability to analyse complex issues and to develop a range of practical options for their resolution.- Demonstrates the ability to be client focused, responsive, flexible and committed to deliver quality service and improvement in an environment of continuous change.- Significant experience in a leadership role with an understanding of staff management principles applied to create motivational work environments.- Prefer has knowledge of health service industry- Prefer formal Contract or Project Management Qualification; i.e. Post Graduate Certification in Project Management- Prefer native MakassarMVSplRbqBb
