Qa - Customer Services

Details of the offer

Requirement:

- Achieve qualitative call monitoring and assessment objectives as set.
- Provide reports on the quality scores of all agents on an ongoing basis (daily, weekly, monthly)
- Review, rate voice using CSAT/DSAT Audits and other forms
- Facilitate calibration meetings
- Participate in vertical meetings
- Recommend ways to improve processes, call flows, scripts and guidelines based on reviews and observations.

Jenis Pekerjaan: Penuh Waktu

Upah: Rp5.500.000 - Rp6.000.000 per bulan

Nominal Salary: To be agreed
Source: Whatjobs_Ppc
Job Function:

Requirements

Similar offers

See more similar offers
Customer Service Attendant

Occupations Customer Service Attendant: Job Description Customer Service Attendant: Job information Customer Service Attendant from the Company PT Pacific Pl...


Pt Pacific Place Jakarta - Jakarta

Published a month ago

Customer Service Team Jaktim

Occupations Customer Service Team Jaktim: Job Description Customer Service Team Jaktim: Job information Customer Service Team Jaktim from the Company Indra H...


Indra Human Recruitment - Jakarta

Published a month ago

Customer Service Staff (Mandarin Speaker)

Occupations Customer Service Staff (Mandarin Speaker): Job Description Customer Service Staff (Mandarin Speaker): Job information Customer Service Staff (Man...


Agung Sedayu Group - Jakarta

Published a month ago

Host Live Streaming (Tiktok/Shopee)

Occupations Host Live Streaming (Tiktok/Shopee): Job Description Host Live Streaming (Tiktok/Shopee): Job information Host Live Streaming (Tiktok/Shopee) fro...


Pt Cahaya Optima Karya - Jakarta

Published a month ago

Built at: 2024-11-23T04:54:25.688Z