Qa - Customer Services

Details of the offer

Requirement:

- Achieve qualitative call monitoring and assessment objectives as set.
- Provide reports on the quality scores of all agents on an ongoing basis (daily, weekly, monthly)
- Review, rate voice using CSAT/DSAT Audits and other forms
- Facilitate calibration meetings
- Participate in vertical meetings
- Recommend ways to improve processes, call flows, scripts and guidelines based on reviews and observations.

Jenis Pekerjaan: Penuh Waktu

Upah: Rp5.500.000 - Rp6.000.000 per bulan

Nominal Salary: To be agreed
Source: Whatjobs_Ppc
Job Function:

Requirements

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