Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About Trust and Safety
About the team
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
Responsibilities
- Performing daily sampling tasks for audit purposes
- Conducting thorough data analysis and providing feedback on identified problems
- Handling necessary escalations and providing weekly feedback on moderation quality
- Providing feedback and analysis on Policy updates to identify areas of improvement and potential gaps
- Coordinating with local library teams to ensure the safety and quality of music content and enhance the user experience
- Developing music content insights and staying updated on industry trends to support overall content strategy
- Collaborating with moderation teams and Market POC to maintain high moderation quality standards
- Participating in the development of quality inspection standards and continuously optimizing the process and system platform
**Qualifications**:
Minimum Qualifications
- 1 year of experience as a Content Specialist, Content Moderator, or Content Reviewer.
- Fluency in English and Bahasa Indonesia is required. English will be utilized as the primary language for work, while Bahasa Indonesia will be used for market-specific communications.
- Knowledge of common data management/data analysis/office software.
Preferred Qualifications
- Understanding of digital music streaming platforms and knowledge of labels/artists/genres.
- Knowing the latest music trends and deep knowledge of the Indonesian music industry.
- Possession of a Bachelor's degree or higher.
- 1 year of experience as a Quality Assurance in Content Safety or Customer Service.
- An in-depth understanding of the Indonesian culture and familiarity with the Internet usage habits of Indonesian users.
- TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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