**YOU DRIVE FOR QUALITY AND GREAT SERVICE.
THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
**
Would you like to become part of the world's most international company?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.
Do you want to be part of a company that connects people worldwide?
And the more people we connect, the better life will be on our planet.
Do you want to make a difference?
Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
**Grow YOUR career with DHL today!
**
**YOUR TASKS**
Handle, investigate and resolve customer enquiries from multiple channels in an accurate, professional and timely matter.
Provide high customer quality standards and, enable effective accounts receivable collection.
**Main Responsibilities**:
- Resolve incoming billing and receivable queries from customers and maintain consistent and high quality service standard
- Work closely with Billing Team and Credit Control & Collection Team as well as cross functional teams to ensure proper handling of queries
- Manage customer escalation and complaints and take charge of resolution
- Perform root cause analysis on repetitive billing errors and ensure structural resolution
- Provide professional and qualitative customer service in line with set DHL standards, including make outbound calls to customers for opinions on service improvement
- Promptly and accurately log queries in ERP system
- Actively promote self-service functionalities and ensure customer query is addressed structurally
**YOUR PROFILE**:
- Minimum Bachelor Degree in Finance, Business, or other degree with relevant experience.
- Able to communicate in English, both verbal and written.
- Good communication skills
- Experience in handling customers' enquiries
- Software skills (Word, Excel, PowerPoint, etc.)
- Good telephone conversation/handling skills
- Good communication and conversational skills
- Call center experience > 1 year would be an advantage
- High customer focus and service orientation
**WHAT WE OFFER**
- Strong career support in an international environment
- Great culture and colleagues
- Various benefit program
- Access to comprehensive learning programs
**BECOME PART OF OUR TEAM