[Remote] Customer Serviceofficer

**About The Laser Clinic Group**:
With over 20 years of expertise, we've transformed thousands of satisfied clients. To keep up with the demand, we're excited to expand our talented team!

We are looking for a Customer Service Officer to support our team in London remotely.

**Key Responsibilities**:

- First Point of Contact for New Leads: Act as the initial contact for new leads, providing them with the necessary information and guidance about the company's treatments ands services.
- Follow-up on Messages: Proactively follow up on previous communications to ensure customer satisfaction and resolve any outstanding issues.
- Appointment Management: Ensure that clients are reminded of and show up for their appointments, managing schedules effectively.
- Booking Appointments: Handle the scheduling and booking of appointments for clients, coordinating with other departments as necessary.
- Answering Enquiries: Provide accurate and timely answers to customer enquiries, offering solutions and additional information to meet their needs.

**Qualifications**:

- This role requires excellent communication skills in English, a customer-focused approach, and the ability to work efficiently in a fast-paced environment.
- Able to work UK timezone from 5pm - 1am (Jakarta time) for 5 days work week including Sunday, Monday and Tuesday

Please submit your updated resumes in English.

**Salary**: Rp4,600,000 per month

Application Question(s):

- Do you have experience working remotely?

**Language**:

- English (preferred)