**Responsibilities**:
- **Reservation Inquiries**: Respond to inquiries from guests, travel agents, or third parties about room availability, rates, amenities, and services.
- **Booking Management**: Assist guests in making reservations, confirming details, and processing bookings accurately in the reservation system.
- **Room Allocation**: Allocate rooms based on guest preferences, availability, and special requests, ensuring guest satisfaction.
- **Upselling and Promotions**: Promote available room upgrades, packages, and special offers to enhance the guest experience and revenue.
- **Communication**: Communicate with various departments, such as housekeeping and front desk, to ensure smooth check-in and room readiness.
- **Data Accuracy**: Enter and maintain accurate guest information and reservation details in the system.
- **Guest Communication**: Provide confirmations, modifications, and cancellations promptly, addressing guest inquiries professionally and efficiently.
- **Problem Solving**: Address reservation-related issues, such as changes or discrepancies, with a proactive and guest-centric approach.
- **Guest Preferences**: Record and remember guest preferences and special occasions to provide personalized service during their stay.
- **Sales Targets**: Achieve or exceed reservation-related sales targets, contributing to the overall revenue goals of the establishment.
- **Documentation**: Prepare reports on reservation trends, booking patterns, and revenue performance for management review.
- **Customer Relations**: Build positive relationships with guests and travel professionals, ensuring repeat business and brand loyalty.
Jenis Pekerjaan: Penuh Waktu
Gaji: Rp10.000.000 per bulan
Pertanyaan Lamaran:
- Are you willing to work in Dubai?
Pengalaman:
- Hospitality: 2 tahun (Diwajibkan)
Bahasa:
- inggris (Diwajibkan)