Sdn End User Support

Job description:

- Perform IT infrastructure support (hardware and equipment), including preventive maintenance (anti virus protection, warranty renewal), troubleshooting (PCs, printers, scanners, projectors, and LAN), servers and communication lines (PABX), in order to ensure IT infrastructures in all offices are working properly and effectively.
- Perform IT system support, including software installation, maintenance (licensed renewal) and trouble shooting, in order to ensure systems in all offices are working properly and effectively.
- Execute support on user management, filing and data management (user ID's and passwords, data backup and protection), in order to ensure all systems and data are working within security standards.
- Respond to customer concerns and address the need through technical support and instruction, in order to ensure HO end user support has delivered support service to customers.
- Determine the hardware and software issue and evaluate the best way to resolve it, in order to ensure IT peripherals in all offices are functioning properly.

Job requirements:

- Bachelor's degree in computer science or engineering or related field, preferred
- At least have 3 years of experience as IT Support.
- Experience troubleshooting systems
- Skilled in database programming and software installation
- Willing to travel to our factory in Bogor.
- "Our company has never levied any fees for recruitment process nor has it required to order tickets and accommodation through a certain travel agent or certain person"_