Are you ready for an exciting new leadership opportunity? We invite you to join one of the most successful international logistics organizations globally, Kuehne+Nagel.
** Your Role**: You will be leading, directing and optimizing your International Supply Chain (ISC) customer care team to continuously provide customer excellence + sustainable growth across your scope of responsibility. Utilizing your strong forwarding + market knowledge, you will drive service improvement activities to ensure customer satisfaction + service delivery in line with global ISC standards
** Your Responsibilities**:
- To focus on customer engagement, satisfaction, retention + growth through high levels of service quality
and close collaboration with operational + commercial key stakeholders, along with sea logistics + regional
management to optimize the customer experience.
- To own, monitor + drive all ISC development activities.
- To ensure best-in-class customer onboarding.
- To focus on continuous improvement of processes + controls, ensuring complete + correct customer
contact data, ensuring high level of data quality + timeliness including customer reporting.
- To actively manage interfaces + the exchange of information, knowledge + data with your team + other
stakeholders involved to ensure effective, efficient purchase order + shipment management.
- To ensure delivery against all financial targets + strategic objectives for ISC.
**Your Skills and Experiences**:
- min 3 years experience in related field
- Willing to travel
- Ability to converse fluently in Bahasa Indonesia and English
- Excellent interpersonal and negotiation skill attention to detail, strong analytical and problem-solving, strong supervisory leadership, ability to adapt to the needs of the organization, able to work in teams effectively.
- Commercial acumen
- Excellent presentation skill
**About Kuehne+Nagel***
With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
CONTACT
Hera Setyowati