Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
Our Search Operations team supports our efforts to address objectionable or disturbing content which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. The team plays a vital role in analyzing user searches and search strategy optimization to ensure a positive and safe user experience for our community.
What would I be doing?
1. Complete regular assessments relating to search quality in accordance with the evaluation of standard documents.
2. Use side-by-side methods to complete daily strategy assessment of search quality in accordance with evaluation standard documents.
3. Judging user search needs through various queries and tools, and sorting out the classification of requirements.
4. Analyze the difference between search-type results such as goods, videos, hashtags, or users and rate the quality of these results based on policies.
5. Provide ideal search results and feedback suggestions for policy improvement.
6. While it is assumed the evaluator will focus on their area of expertise, there will be occasions in which he/she will work on projects outside this core area that could require other capabilities, such as using assessment methods flexibly to support related projects.
7. Please note that this position involves exposure to potentially harmful content that includes child exploitation, a variety of religious and political views, violence, adult, or sexual content.
**Qualifications**:
What should I bring with me?
1. Excellent verbal and written skills in Bahasa Indonesia and English.
2. Knowledge about search engines, the best way to be engaged with TikTok, and familiarity with shopping apps or other local apps.
3. Excellent identifying problems, problem-solving skills, and learning abilities.
4. Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
5. Your resilience and commitment to self-care to manage the emotional demands of the role.
**Preferred Qualifications**:
1. You have completed Bachelor's degree or above.
2. An in-depth understanding of local culture and familiarity with the Internet usage habits of local users.
3. Familiar with common office software, search evaluation experience is preferred.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.