At Cove we go beyond to satisfy our customers where we also make efforts to have interactions with them in order to create millions of better homes. To achieve this, we are committed to always try to find new ways to improve our customer service as well as placing ourselves in their shoes to improve their experience with Cove. We encourage every individual to proactively suggest creative ways to find solutions when faced with problems and engage with other team members to influence each other to make things happen.
**Job Title: Account Manager Senior Associate**
**Job Type: Permanent**
**Reports To: Strategic Account Manager**
**Main Responsibilities**:
- Illustrate Cove's core values and strive to achieve our standard of operations
- Act as the liaison between Cove and property owners that partner with us
- Spot the pattern using data analysis and qualitative observations.
- Create operational assessments and recommendations for partners
- Conduct routine property inspections and submit inspection reports to ensure compliance
- Conduct regular training for our partners' team to ensure good implementation of our SOPs
- Ensure the usage of the app by partners, including the ticketing system
- Conduct routine checks on tickets of properties to ensure the tickets are being resolved according to Cove's standard
- Assist with our partners' operational issues when necessary
**Experience and Qualifications Required**:
- Bachelor Degree in any major
- Preferably has experience working in the real estate, hospitality industry, and/or early-stage startup
- Tech-savvy (able to write product documentation and understand users' pain points)
- Fresh graduates who are highly organized and have excellent communication skills are welcome to apply
**Core Skills/Competencies**:
- Excellent communication and relationship-building skills
- Data analysis and understanding are a must (minimum pivot table and basic excel formulas)
- Assertive and well organized
- Result oriented
- Always learning and having a continuous improvement mindset