With a leading presence in the region, headquartered in Singapore and operations in Malaysia, Indonesia, Thailand and Philippines, no project is too complex for us, and our team is always ready for a new challenge.
**About the role**:
- Collaborate with customers, project team members, and partners to define business requirements.
- Lead IT Service Management functional discussions by leveraging ITIL best practices.
- Translate requirements into project deliverables in coordination with the project team.
- Setup and configure Atlassian products (e.g., Jira Service Management, Confluence).
- Ability to conduct Train-the-Trainer Trainings.
- Provide support to the team in Pre-Sales activities, including responding to RFPs, RFIs, and Tenders.
- Prepare demos and presentations to showcase the capabilities of Atlassian products.
- Manage team and project deliverables.
**What we are looking for**:
- Bachelor's degree in Computer Science, related technical field, or equivalent practical experience
- 5 years of experience in Consulting and Business Analysis within a software professional services organization.
- Proficient in cutting through ambiguity to identify core issues.
- Strong understanding of enterprise software and experience in enterprise software implementation projects.
- Hands-on experience in business process definition and design.
- Proven track record of successfully completing projects where you have worked on the requirements and implementations.
- Attentive to detail and skilled in meeting deadlines.
- Excellent communication skills, capable of consulting with customers and colleagues.
- Goal-driven, self-starter, with the ability to thrive in a fast-paced environment.
- Preferred ITIL v4 certification.
- Beneficial to have ITSM system (e.g., Jira Service Management or others) implementation experience.
**What we have to offer**:
- An exciting job with latest technology
- Continuous training & development of soft and hard skills
- A competitive salary, in line with your profile
- A package of benefits including healthcare insurance
- Work from home 9 days a month
- An awesome team of colleagues & regular team building activities.
- The ability to work with the world's leading companies in technology and innovation.
- An environment where we embrace openness, transparency and grab every opportunity to have fun, while always doing what is right for our customers and partners.
