Posting Description:
**Senior Client Services Executive**:
We're hiring! We are looking for a Senior Client Services Executive to join our team in Jakarta.
**Aon is in the business of better decisions**
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
**Role responsibilities**
**Support Claims matters**:
- Communication and management of internal and external collaborators' expectations
- Build client relationship in tandem with Client Relationship Manager, working as a Client Team
**Support carrier meeting for specific claims**:
- Support claims data analysis and reporting. Monitor claims SLAs and take accountability for performances.
- Issue claims/cash calls in accordance with contract terms and SLA
- Notify the reinsurer of client's claims within 1 working day from receipt from clients
- Assist the client in obtaining information regarding the progress of the treaty claim status
- Acknowledge of claim notification from client within 3 working days
- Submission of claims supporting documents within 1 working day of receipt from the clients to the reinsurers
**Provide weekly claim approval update to clients**:
- Quality control of claims information and reporting to business partner in timely manner
**Timely updating of major/ large losses to brokers**:
- Obtain periodic update from clients on outstanding loss reserve movement and status of open claims
- Supports Claims Negotiation and Settlement of Claims and seeks support internally for more complex cases.
- Defer to Regional client services team on decision making of any claims and settlement matters
**Adhoc Matters**:
- Actively engage with Finance colleagues for the efficient collection of balances
- Actively engage with Regional Client Services team to ensure alignment to Global Standardization and Best Practices
- Managing collaborators through presentation of facts and data as well as relationship building
- Any other duties as required by the management.
- Degree or equivalent experience required, specifically in Finance, Accounting, Math or related field
- Preferably 4 years of experience in the insurance or reinsurance industry
- Proficient in MS Office suite
- Excellent interpersonal and communication skills (both oral and written) with the ability to work with all levels within an organization and business partners (active listening, purposeful communication & flexibility) with a good command of the English language
- Able to prioritize and organize work with good time management skills
- Excellent attention to detail
- Professional demeanor
- Ability to work independently and efficiently
- Ability to deliver under pressure in a high intensity and fast paced multinational environment
- Negotiation Skills
- Project Management Skills
**How we support our colleagues**
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.