At TDW we put people first - that means working everyday to ensure the pipelines that run through our communities are operating safely and reliably. What sets us apart is our expertise, experience and commitment.
- Each day we dedicate ourselves to treating each other, our customers and our community with care and respect._
Overview
Supports the company's cash flow objectives and customer service expectations of excellence by managing the assigned collection portfolio in an advanced manner.
**Responsibilities**:
Collections Portfolio
- Responsible for the fast-paced collections
- Responsible to maintain acceptable aging levels
- Manage collection notes on an advanced level
- Works with internal teams and customers to perform Root Cause Analysis on past due accounts
- Accountable to meet with manager weekly to discuss performance metrics
- Works with differing teams and team members to resolve invoice disputes
- Determines the frequency and type of collection activity to be initiated against past-due customers
- Develops written procedures and contacts to support collection process on assigned portfolio accounts and ensures appropriate collection activities are followed in sequence
Relationships with others & Communication
- Works closely with Customers, Sales, Customer Service, Admins, Service Centers, and Operations as required
Customer Orientation
- Maintain strong partnerships with internal and external customers by understanding and responding to customer needs and requirements for billing and payment execution.
Experience
- Minimum 5 years Business to Business collections experience required
- Experience in handling high dollar portfolios and highly visible transactions
- Ability to exercise tact and discretion when handling confidential information is a requirement
- Proven understanding the collections role plays in the timing of cash flow management
- Proven understanding of excellence in customer service
- Experience tracking and resolving issues core issues
- Computer literate with Microsoft Excel and Word at the Intermediate Level
- Must be able to negotiate payment terms most favorable to TDW while maintaining customer loyalty
- Excellent communication skills, both written and verbal