Senior Customer Service Executive

**Responsibilities**:

- As a point contact for any Logistic & shipping related issues
- Collaborate with order processing, purchasing, supply chain to reslove issues they may face
- Responsible for resolving all complaints and feedback within the SLA
- Responsible for providing accurate reports to track all chat
- Work closely with stakeholder to ensure all procedure are doing well.
**Requirements**:

- Have a minimum of 4 years' proven experience in Customer Service and leading a team.
- Highly motivated individual with integrity, honesty, and resilience towards result.
- Proficient in Microsoft Office.
- Outstanding written and verbal communication skill is a must.
- Excellent leadership, problem solving, analytical, and interpersonal skill.
- Good understanding of management practices and techniques.
- Ability to translate his/her skills to team member through training and mentoring.
- Able to inject positive energy, maintain team's motivation, and resilience.
- ** Willing to work at SIRCLO's Warehouse in Yogyakarta.