At Chaos Cylindo, we're bringing 3D product visualisation to global brands and retailers in a photorealistic and user-friendly manner. We have a rapidly expanding client base and an exciting product suite that includes 3D delivery automation, 360-degree product spins, augmented reality (AR), and much more.
Chaos Cylindo is looking for a motivated **Senior Enterprise Customer Success Manager **to join our global customer success team of exceptional professionals in Europe and in the United States. As a senior customer success manager, you will be responsible for maintaining customer relationships, ensuring they get a world-class customer experience at Cylindo. You will be working in a highly collaborative and free environment in compliance with global standards.
**Primary responsibilities**:
- Build and manage long-lasting, strategic customer relationships (account ownership)
- Position yourself as a strategic partner, drive high-level conversations, inspire long-term decisions for the customer, prepare and run EBRs, identify and manage potential risks (e.g. churn), etc
- Work with clients to scope and quote new projects, pricing guidance, create quotations/sales documents, signing
- Identify account development potential/new sales opportunities and secure renewals
- Link between the customer and Cylindo teams - project management, content creation, support, product, marketing etc. and serve as an escalation point of contact for the customer where needed
- 4+ years of experience with sales / customer success / account management and experience working with enterprise level accounts
- Understanding of SaaS and ability to communicate using technical language
- Strong communication skills, written and verbal
- Leadership skills, action-driven, strategic
- Ready to take responsibility, good judgement, proactive, creative
- Capable of decision-making with or without support from the management team
- Organisational and time management skills
- You can communicate professionally in English
- Team player, fast learner, ambitious to advance and grow, good listener, goal-driven
**Pluses**
- Experience working with teams, clients or companies from the visualization, retail or ecommerce industry
- Experience working with SaaS companies
- Understanding of the global e-commerce / visualisation market
- Professional proficiency in Spanish, German, Danish, or Italian is a plus
**Working at Chaos Cylindo**
If you have the enthusiasm, and think this could be the job for you, don't hesitate to tell us about it - you may be the one we are looking for.