Senior Field Service Engineer

**How Will You Make an Impact?
**

Working Location: Thailand

Job Responsibilities
- Assess hardware and software malfunctions by means of diagnostic tools and customer input.
- Install and commission new systems/equipment.
- Disassemble and reassemble machines to repair or replace worn or malfunctioning components and consumables.
- Drive to customer locations using personal vehicle, managing your own daily route to arrive in a timely manner based on customer location and issue, and maintaining accurate time records.
- Educate and train customers on basic systems/equipment operation, troubleshooting skills and easy fixes.
- Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied
- Update and maintain systems/equipment per specifications
- Maintain parts inventory, company-assigned laptop and tools.
- Attend assigned training courses sponsored by company to stay up-to-date on the latest technology and repair options

Job Skills & Qualifications

**Requirements**:

- Minimum of 8 years of related experience with a Bachelor's engineering degree; or 6 years and an advanced degree or equivalent work experience
- Hands-on technical experience installing, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB or similar Cryo EM experience will be an advantage
- Three or more years in a customer-facing role
- Ability to work productively with mínimal supervision
- Ability to work in a fast-paced environment
- Good communication and customer service skills
- Understanding of tools and technology needed to complete repairs