Senior Re-Implementation Specialist

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. Our mission is to empower businesses and professionals to progress effortlessly. Our products (Mekari Talenta, Mekari Jurnal, Mekari KlikPajak, & Mekari Qontak) have been used by tens of thousands of businesses in Indonesia.To reach millions, we need more people like you: entrepreneurs, builders, owners inside the company who are eager to grow at scale. Join us to empower more businesses with technology.**Job Descriptions**:Analyze clients' product usage experience to determine user problems and issues for multiple product.Facilitate periodic reviews with clients, determining new requirements and further success through engaging and consultative discussionsManage end-to-end product re-implementation process to clients.Handle administrative duties e.g. weekly report.Conduct Public Training.Provide consultancy for a client about best practices of Mekari SoftwareSupport and give problem-solving to clientsGather client requirements and re-implement the systemConduct Re-training process if needed.**Requirements**:Bachelor's degree from any majorMin 1-2 years of experience in Business Development/ Aftersales in SaaS/Tech companyFamiliar with CRM tools, corporate productivity, and web presentation tools (Microsoft & Gsuite)Experience in handling marketing campaign is a plusFluent in English is a plusGood analytical and problem-solving skillsComfortable with numbers and meeting clientsExcellent written and verbal communication skills.Having good interpersonal and teamwork skillsFamiliar with Mekari products ( HR / Accounting / CRM ).**What You Will Get**:Competitive salary + daily allowance.Premium private health insurance (outpatient, inpatient, maternity, dental).Early access to salary + flex installment (employee loan) via Mekari Flex.Allowance for sports activities and glasses/contact lenses.Flexible working hours and remote work culture with free co-working space services.Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.Notebook Ownership Program.Strategic office location, accessible by MRT.Friendly and dynamic work environment.Opportunity to take part in growing Indonesia's no. 1 SaaS company.Don't forget to check our Recruitment FAQ at bit.ly/RecruitmentFAQ-Mekari (ENG) or bit.ly/RekrutmenMekari-FAQ (INA) to find the answers to commonly-asked questions regarding our recruitment process.We wish you the best. Have a great day!