Why choose iZeno?
- With leading presence in the region, headquartered in Singapore and operation in Malaysia, Indonesia, Thailand and Philippines, no project is too complex for us, and our team is always ready for a new challenge.
**Responsibilities**:
- Deliver technical support through written and verbal communication.
- Perform triage, root cause analysis, debugging, and troubleshooting across multiple Atlassian products.
- Handle and resolve incidents efficiently.
- Conduct thorough root cause analysis to identify underlying issues.
- Mentor junior team members and provide guidance on best practices.
- Act as a liaison between customers and product principals to ensure clear and effective communication.
What We Look For:
- Bachelor degree in related major.
- Minimum of 5 years of relevant experience, ideally with some leadership experience.
- Proficiency with Atlassian products such as Jira, Confluence, Bitbucket, etc.
- Knowledge of Continuous Integration and Continuous Deployment (CI/CD) processes and tools.
- Willingness to pick up and learn new software and technologies.
- Ability to interact and communicate effectively and openly with all levels of management, users, and vendors.
- Strong analytical skills with excellent problem-solving and troubleshooting abilities.
- Ability to work independently and as part of a team, taking ownership of various parts of a project or initiative.
What we have to offer:
- Hybrid working arrangement
- An exciting job with latest technology
- Continuous training & development of soft and hard skills
- A competitive salary, in line with your profile
- A package of benefits including healthcare insurance
- An awesome team of colleagues & regular team building activities.
- The ability to work with the world's leading companies in technology and innovation.
- An environment where we embrace openness, transparency and grab every opportunity to have fun, while always doing what is right for our customers and partners.
About Us