**Responsibilities**
**1. Client Relationship Management**:
1.1 Cultivate and maintain strong relationships with client stakeholders, particularly those involved in equipment handling and maintenance.
1.2 Conduct regular meetings with clients to discuss spare parts deliveries, equipment repair status, and other logistics-related matters.
**2. Logistics and Delivery Oversight**:
2.1 Oversee the logistics of collecting faulty telecom equipment from client sites and ensure timely delivery to the PTNW test lab (warehouse).
2.2 Ensure smooth and prompt deliveries of repaired units to the client's desired Points of Presence (DoP).
2.3 Track equipment movements, ensuring mínimal downtime.
**3. Team Management and Coordination**:
3.1 Facilitate communication between the logistics vendor, repair team, and client to ensure synchronization.
**4. Repair Process Management**:
4.1 Coordinate with the test lab to prioritize repair tasks, ensuring timely and high-quality repairs of telecom equipment.
4.2 Report repair statuses to clients and coordinate subsequent logistics for repaired units.
**5. Reporting and Analytics**:
5.1 Regularly analyze logistics and repair performance metrics.
5.2 Prepare detailed reports for PTNW leadership and clients on equipment statuses, repair turnaround times, and logistics performance.
**6. Contract Management**:
6.1 Ensure all contractual commitments to client, particularly regarding repair timelines and logistics agreements, are honored.
**7. Continuous Improvement**:
7.1 Lead initiatives to refine logistics and repair processes based on feedback and performance metrics.
**8. Collaboration with Other Departments**:
8.1 Liaise with sourcing, fulfillment, project management, finance, and other relevant departments to ensure a cohesive approach to client requirements
**9. Risk Management**:
9.1 Identify potential risks in logistics and repair processes.
9.2 Develop strategies to prevent and address disruptions or delays in equipment handling and delivery.
**Qualifications**:
1. Bachelor's degree in Operations Management or related field. PM certification is a plus.
2. Minimum of 2 years of experience in a Service Delivery Project Management role
3. Strong analytical and problem-solving skills.
4. Detail-oriented with exceptional attention to accuracy.
5. Familiarity with warehouse operations and logistics coordination
6. Excellent communication skills.
8. Flexibility to work weekends or as required by operational demands.
**Salary**: From Rp15,000,000 per month
Ability to commute/relocate:
- Tangerang: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- 1. How would you ensure effective communication among the logistics vendor, repair team, and clients in a dynamic and fast-paced environment?
- 2. Provide an example of a situation where you successfully improved the efficiency of a logistics or repair process. What were the key steps you took?
- 3. How do you prioritize repair tasks when faced with a high volume of faulty telecom equipment?
- 4. Explain your approach to tracking equipment movements to minimize downtime.
- 5. Describe a scenario where you had to address a client's dissatisfaction with a repair or logistics-related issue. How did you handle it?
- 6. How do you stay updated on industry best practices and technological advancements in telecom equipment repair and logistics?
- 7. Give an example of a complex contractual situation you managed successfully, particularly concerning repair timelines and logistics agreements.
- 8. Can you share an experience where you identified and mitigated a significant risk in logistics or repair processes, preventing potential disruptions?