Service Desk

Persyaratan

At least 1 Year(s) of working experience in the related field is required for this position.
Microsoft Excel
Having knowledge in IT and have Ms. Excel skills will be an advantage.

**Work Location**: Cilandak - South Jakarta
Tanggung Jawab

Respond for technical assistance in person via phone or electronically.
Identify, analyze, investigate technical issues, log all helpdesk interactions, and advise users on appropriate action.
Manage problems and escalate situations
Having knowledge in proses flow in Application System (especially mobile apps).
Working with users to identify a computer or IT technical problems and advising on the solution.
Handling problems on the first level.
Tracking and route problem with Azure Dev Ops system.
Create a weekly report (for PGLS Numbers and Trends, Open Issue by Category/Modules, Open Issue by Area and Division, Critical issue list).
Prepare and compile activity reports and coordinate with QA team and Project Manager
Working with QA Team to resolve a technical/issue problem.
Maintain and follow up for all status tickets.
Ensure all tickets escalate to the next layer closed when the problem fixed.