Perform Technical Support & Customer Care Activities- Repair, installation, calibration, commissioning and after sales maintenance service to the customer- Ensure timely execution of job assignments and comply with all documentation requirements for repairs & service activities.- Escalate repair issues to factory / Service Manager when necessary.- To report systemic quality issues encountered- To ensure that service KPI and customer satisfaction objectives are achieved.Administrative / Ticketing System- Work closely with service administrators to provide service quotations / technical documentations.- Ensure tickets /service orders are promptly updated / completed to reflect current work status.- Maintaining company property, like standard tools, special tools and metersPerform Technical Supports to Sales Team:- Technical support function at demo and exhibition- Functional / pre-delivery test checksOperations:- To ensure good customer interactions at all touch points to achieve customer satisfaction.- To always present the company favorablyCollaboration:- Any other duties & responsibilities as assigned by the management.Education / Professional Certification- Degree in electromedical/electro BioMedic, electrical or mechanical engineering or any related fieldExperience- At least 2 to 3 years' experience in related field (medical equipment technical support)- Good IT knowledge (computer hardware/operating system, networking)- Knowledge in medical devices specifically for microscope, ophthalmology (diagnostic, therapeutic) equipment is preferable.- Experience handling customer feedback, complaints, and dissatisfaction- Must possess excellent teamwork and interpersonal skills.Knowledge / Skills / Other characteristics- Good troubleshooting skills in Electronics / IT & Mechanical hardware.- Good command of spoken and written English- Pleasant personality, proactive mindset- Self-driven, results & customer orientated.- Able to work independently and as well as an active team player.- Willing to travel when required.Working conditions & Other Attributes.- Flexible working hours - weekend shifts required.- Moderate-High traveling requirement- Professional work attireYour ZEISS Recruiting Team:Yosseano Kuncahyo
