Service Engineer

Manage the service support for the accounts assigned, achieve high customer satisfaction rating and Service revenue target.Installation, Commissioning & Troubleshooting of Hach range of online & laboratory analysers including but not limited to Silica, Sodium, Phosphate, Hydrazine, Dissolved Oxygen E-Chem, Portable Lab Instruments, Spectrophotometers, etc.Driving Revenue though sale of spares, service contracts, extended warranty & like wise Provide quotation and determine the amount to charge customer within a framework of charges.Provide instrument operation training to customer when needed.Manage spare parts and reagents inventory through channel partner Provide support to Sales and Marketing team's activities, such as trial, demo, site inspection, exhibition etc.Contribute to strategy in building Hach reputation as a manufacturer with the best technical & service support.Build services as a differentiator & value-added service and make it a profit centre as against current practice of being cost centre.Drive analyser health check-up programs at high IB customers & generate opportunities for upgradation / stocking spares.Practice & evangelize Danaher Business System (DBS) tools like VM/DM, Kaizen, PSP, Policy Deployment, etc to run effective service processes.At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you've ever wondered what's within you, there's no better time to find out.