**Service Manager - Pneumatic & Electrical Products (Tangerang)**:- **Sector**: Monroe Power & Natural Resources- **Contact**: Nayanggita Kirana- **Client**: Monroe Consulting Group- **Location**: Tangerang- **Salary**: Negotiable- **Expiry Date**: 16 February 2023- **Job Ref**: BBBH408694_1668745242**Service Manager - Pneumatic & Electrical Products (based in Tangerang)**Executive recruitment company Monroe Consulting Group Indonesia is recruiting on behalf of a world-leading manufacturer of process control and factory automation solutions. As expansion continues, our client is seeking a professional with at least ten years' experience in an automation company for the job of Service Manager. The job is based in Tangerang, Indonesia.Key Job Responsibilities Include:- Directly reports to Head of Product Services- Initiation, scheduling, coordination and follow up of services activity- Assign task and service job to service engineer- Collaboration with external vendor when the service job requires resource efficiency such as product repair, installation, and/or other services.- Planning, and ensure documentation and reporting of service activities- Customer contact, related to the service execution.- Quick, competent and reliable assistance and consultation of the customer- Ensures the correct performance of the services according to the defined process (Tools, Reports, timelines and according to defined target setting)- Commercial sales process handling (system related quotation, pricing, invoicing- Initiation, scheduling, coordination and follow up of services activity- Assign task and service job to service engineer- Collaboration with external vendor when the service job requires resource efficiency such as product repair, installation, and/or other services.- Planning, and ensure documentation and reporting of service activities- Customer contact, related to the service execution.- Quick, competent and reliable assistance and consultation of the customer- Ensures the correct performance of the services according to the defined process (Tools, Reports, timelines and according to defined target setting)- Commercial sales process handling (system related quotation, pricing, invoicing...)- Decides about the prioritisation of services in the case of shortage or time conflicts- Ensures human and non-human resource provision, processes, and tools available.- Recruits, develops, and trains the colleagues in his responsibility according to their potential and the needs of the company in cooperation with HR**Job Requirements**:- Bachelor or master's degree in Mechatronics, Electrical Engineer or related field- Has a minimum 10 years of experiences and technical and product knowledge in pneumatics, electrical automation, process automation and motion automation- Minimum 10 years' experience in leading a team- Has knowledge about for Services and Technical Delivery to the customer- Customer service oriented- Solid organizational skills with ability to multi-task- Determined self-starter- Strong interpersonal and communication skills- Good spoken and written in English- Understand the sales project activities with customers & knows needs and requirements of industry segment customers- Language Skills: Indonesia and English- Computer Skills: Word, Excel, Power point
