Occupations Service Request Specialist: Job Description Service Request Specialist: Job information Service Request Specialist from the Company Aigens , this latest Service Request Specialist job vacancy is located in the city Jakarta Utara located in the province DKI Jakarta . This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Hospitality Hotel field have been opened and published up to the specified time.
Job Responsibility Service Request Specialist: Aigens is a restaurant tech start-up that has helped steer the digital revolution of the F&B and Hospitality industry in Asia Pacific. We started as a 2-man team in 2012 and have since grown into a SaaS company known for being a market leader with significant wins, essentially being the first to introduce Mobile Ordering (QR code ordering) technology to Hong Kong and Singapore.
In the last three years, we have experienced our most significant growth to date: resulting in 6 regional offices across APAC, and 120 team members (and increasing every month). We are headquartered in Hong Kong, and serve more than 500 brands in F&B and Hospitality, including global names like KFC, Burger King, Starbucks, IKEA, and Muji.
We are inviting highly motivated candidates to join our expanding team. Our culture is flat, friendly, and respectful. If 'doing real work' and 'be respected for real contributions' resonate with you, come talk to us!
We are looking for a detail-minded Service Request Specialist to join the Team. If you are someone who is passionate in providing top-notch customer service to ensure customer satisfaction and the overall success of the company. This might be just the role you are looking for.
What your daily work looks like:
Promptly respond to customer or team member inquiries across multiple channels.
Provide timely and accurate operational support that leaves a lasting positive impression.
Maintain consistent ticket housekeeping
Collaborate well with cross-functional teams and use problem-solving abilities to resolve unique customer or team member requests.
Actively contribute to the service request team by providing valuable feedback to improve the service request infrastructure and enhance the overall performance of Aigens.
Other ad-hoc duties as assigned, such as report creation, brainstorming presentations, resolution explanation, etc
Requirements We are looking for someone with:
A High Diploma or a Bachelor's degree holder in Information Technology, Information Systems, Business Administration, International Relations, Communication, or related disciplines
Good command in English is a must
1 - 2 years of experience in customer service or technical support. Having experience in providing exceptional support and service is a plus
Strong communication and interpersonal skills, with the ability to build strong relationships internally and externally
Strong problem-solving skills and able to manage competing priorities and prioritize them appropriately while maintaining performance standards.
Exceptional attention to detail, with the ability to ensure the quality of deliverables
Able to complete tasks in a timely manner
You are highly coachable and take responsibility for your actions.
A self-starter that works well with minimal supervision, able to work independently or in a team environment, and thrives in a remote work environment
Tech-savvy and have general knowledge of computer
Experience in using Work Management Tools (Google Workspace, JIRA, Confluence) is a plus
Willing to work overtime on Weekend and Public Holidays and or rotating shift
Benefits What's on offer
Collaborative and feedback-driven culture.
Opportunity to grow.
Birthday Leave
Performance Bonus
Friendly and casual work environment
BPJS Ketenagakerjaan & BPJS Kesehatan
Health Insurance (after probation)
Aigens is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, gender, religion, sexual orientation, national origin, genetic information, or any other protected characteristic.
All applications will be handled in strict confidence and will only be used for recruitment related purposes. Applicants who do not hear from us within 6 weeks from the date of application may consider their applications unsuccessful. All information on unsuccessful candidates will be retained for a maximum period of 24 months.
Job Requirement Service Request Specialist: Pastikan lowongan yang Anda cari sesuai dengan judul lowongan kerja tersebut. Pastikan Anda tidak ditawari bisnis investasi yang mencurigakan atau menjadi anggota MLM yang tidak jelas. Perlu diperhatikan jika yang membuka lowongan bukan perusahaan besar, misalnya perseorangan atau CV kecil, maka tips di atas bisa Anda abaikan.
Closed Date : ********