Shift Lead Service Desk

1. Handling customer issues and managing conflicts

2. Supervising employees and assisting with tasks as necessary

3. Time Keeper for Escalation Process

4. Coordinated and supervised technical service teams

5. Reported progress goals suggestions and all issues to management

6. Conducting performance review and sharing feedback with both upper management and team members

7. Managed the day to day workflow of tickets and phone calls

**Job Type**: Contract

Application Question(s):

- Will you be able to reliably commute or relocate to Jatiluhur, Purwakarta for this job?
- What's your expected salary? (IDR)