Shopee Live Qa (Solo, Contract Based)

Department Operations- LevelEntry Level- LocationIndonesia - SoloThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Provide & calibrate agent quality assessment based on weekly sampling and in accordance with SOP
- Responsible for making agent performance reports on a weekly basis
- Carry out the process of coaching performance for agents who get bad grades
- Validate the delivery of information / SOP's carried out by TL's and Trainers to agents.
- Responsible for the creation of morning briefing material as one of the process of improving agents' quality

**Requirements**:

- Experienced in Quality Assurance/Quality Control is a plus, fresh graduates are welcome
- Attention to detail, problem-solving, analysis, insight, and creative
- Able to work in a team, good skills in communication
- Familiar with Excel (minimum basic Excel)
- Familiar or active with Live Stream
- Fluent in English is a plus