Responsibilities
TikTok will be prioritizing applicants who have a current right to work in Indonesia and do not require TikTok's sponsorship of a visa.
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
Our frontline teams interact with images, video, text related to everyday life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
Hence, it is possible that this role will be exposed to harmful content on a daily basis.
**Responsibilities**:
- Build & maintain product and policy knowledge across our lines of business.
- Conduct thorough training needs analysis through effective collaboration with stakeholders.
- Create effective training plans by having comprehensive knowledge of curriculums and a deep understanding of learner roles.
- Where needed, develop and customize training materials through close partnership with stakeholders (i.e., Policy Training Development, Regional Policy, etc.).
- Onboard and operationalize new or updated products, policies, and procedures through the delivery of instructor-led, virtual instructor-led, and/or blended training programs.
- Recommend, develop, and implement learning interventions and best practices to ensure moderation teams, internal, and partner teams (BPO) are set up for success.
- Act as the key connector between all training teams to ensure synergy across all learning activities, and that these are laddering up to the overall strategy.
- Track and analyze learning program effectiveness through various evaluation techniques.
- Parts of this role will require supporting other products within the ByteDance suite. ByteDance is TikTok's parent company, whose mission is to inspire creativity and enrich life.
**Qualifications**:
**Minimum Qualifications**:
- 1 year of experience in a learning/training role.
- Proven experience in creating effective teaching methodologies.
- Demonstrated a proven track record in developing and implementing curriculum design, training materials, and learning interventions.
- Proficiency in extracting and coordinating learning data for reporting purposes.
**Preferred Qualifications**:
- Have completed a Bachelor's degree or above.
- Ability to adapt training style to meet business needs and learner profiles.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
LI-Hybrid