**RT Lawrence Corporation is expanding!**
We are US-based Software Development company with 30 years of experience and have offices in United States, Philippines and Taiwan. We aim to develop next generation B2B products every 7 years to stay ahead of the technology curve.
We take pride on our propriety software that we modify and setup base on our clients need and we are expanding in seeking technology professionals in Indonesia for our added several new clients to our Remittance, Lockbox and new Data Analytics divisions.
**Job Title**:Software Support Specialist / Helpdesk**
**Key Responsibilities**:
- Troubleshoot software issues and provide solutions or workarounds.
- Document and track customer issues using our helpdesk ticketing system.
- Collaborate with other team members to resolve complex technical problems.
- Assist with software installations, updates, and configurations.
- Educate customers on software functionality and best practices.
- Escalate unresolved issues to the appropriate teams and follow up to ensure resolution.
- Contribute to the creation of support documentation and knowledge base articles.
**Qualifications**:
- Keen Observer: Acute attention to detail, adept at identifying errors and offering insightful solutions.
- Innovative Thinker: Demonstrates creativity and enjoys exploring unconventional ideas for impactful solutions.
- Self-Starter: Capable of executing projects independently with mínimal guidance.
- Strong Communicator: Confident in expressing ideas and providing constructive feedback.
- Passion for Excellence: Enthusiastic and dedicated to delivering high-quality work.
- Alignment with Core Values: Committed to upholding integrity, honesty, and respect for all stakeholders.
**Requirements**:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience in technical support or helpdesk role (3-5 years).
- Strong analytical and problem-solving skills.
- Excellent English communication and interpersonal skills.
- Ability to work independently and collaboratively in a team environment.
- Familiarity with remote connection tools and software troubleshooting techniques.
Application Question(s):
- Provide details of your current internet connection and backup plan in case its down.
**Education**:
- Bachelor's (required)
**Experience**:
- Technical support or helpdesk role: 2 years (required)
**Language**:
- Fluent English (required)