Spv Customer Support

**Job Descriptions**:- Responsible for monitoring and controlling the work of Customer Support Agents- Supervise the work of customer support to ensure adherence to quality standards, deadlines, and proper procedures- Analyse customer experience reports and insights and recommend improvement suggestions and initiatives.- Investigate (and correct) customer issues and complaints relating to quality.**Requirements**:- Bachelor's Degree in any field- Experience as Customer Service for a min. 2 years with an experience as Supervisor min.1 year.- Strong logical thinking and problem-solving skills- Good team player, multitasking, positive attitude and eagerness to learn- Have the ability to lead team, analyze, handle complaints and communication well- Understand E-commerce Industry Knowledge;Jenis Pekerjaan: Penuh WaktuGaji: Rp4.500.000 - Rp5.500.000 per bulanBekerja dari Jauh:- Tidak