Spv. Purchase & Customer Service (Maternity

**Responsibilities**:

- Identify and evaluate potential suppliers and vendors based on price, quality, reliability, and delivery performance.
- Negotiate contracts, terms, and conditions with suppliers to secure favorable pricing and contractual agreements.
- Monitor and analyze market trends, supplier performance, and product specifications to identify opportunities for cost savings and process improvements.
- Manage the purchase order process, ensuring accurate and timely purchase order creation, issuance, and tracking.
- Collaborate with cross-functional teams, including finance, operations, and quality assurance, to ensure alignment and effective communication throughout the procurement process.
- Supervise and provide guidance to the purchasing team, including training, performance evaluation, and professional development initiatives.
- Supervise the customer service team and provide guidance and support as needed
- Handle customer inquiries and complaints, and resolve customer problems in a timely and satisfactory manner
- Assist customers in finding products and services
- Train and manage customer service representatives
- Monitor customer satisfaction and suggest improvements to the company's customer service processes
- Maintain customer records and update customer information as needed

**Requirements**:

- High school diploma or equivalent
- Minimum 3 years experience in customer service, sales, purchasing or a related field
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- Proficiency with computer systems and software programs

**Job Type**: Temporary
Contract length: 3 months

Pay: Rp5,000,000 - Rp6,000,000 per month

**Education**:

- D1-D4 (preferred)

**Experience**:

- Customer Service: 2 years (preferred)