-Job Advert Details
**Some careers shine brighter than others.**
If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.
HSBC Digital Business Services (DBS) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. DBS combines global expertise and technology to help keep us ahead of the competition.
We are currently seeking an experienced professional to join this team in the role of **Staff Disputes Resolution**
**Responsibilities**:
- Analyzes and initiate appropriate action for incoming disputes and ensure they are processed within stipulated deadlines.
- Performs relevant maintenances in various platforms ie. VISA / MasterCard and HSBC Core Card system.
- Have interpersonal communication skills to liaise with customer and related parties.
- Responsible to maximize productivity as agreed standard.
- Responsible complaints, inquires, investigation is resolve within SLA and deliver excellent customer service.
- Proactively involve in in process improvement and streamlining projects.
- Supporting team leaders in managing team capacity, improve productivity & service delivery.
- Supporting team leaders to produce MI and reports on timely manners.
Qualifications
**To be successful in this role, you should meet the following requirements**:
- Indonesia Citizen only
- Good time management
- Team player and independent
- Comfortable to liaise directly with customer via phone.
- English proficiency
- Have knowledge related to card and loan product.
- Hard working
- Fast learner and easy to adapt.
**You'll achieve more at HSBC**
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.