**Position Title**:
**Station Head**:
**Reports To**:
- Regional Manager
**Position Summary**:
**Station Head responsible and accountable to plan and monitor the overall ground operations at the respective station to ensure Malaysia Aviation Group (MAG) flight operations in a safe, secure and in full compliance with all regulatory requirements, company policies, and SOPs at all time.**
**Key Accountability**:
- Manage plan and control the Operating Expenditure (OPEX) budget planning.
- Plan and manage the resources and team effectively to ensure efficient management of department in line with the operations procedures so as results are delivered according to the agreed level of performance whilst ensuring standard operations procedures are adhered to.
- Manage, plan and monitor safety and security issues within area of responsibility and ensure staff and Ground Handling Agent (GHA) staff compliant to SLA and Operations
- Manage communications with passengers, authorities, ground handlers, external agencies and handle complaints and claims at the station.
- Manage, plan and monitor staff 's performance, learning and development, discipline, grievances and industrial relations issues.
- Able to be transferred or seconded if needed to a subsidiary, affiliate, related or an associate company of the Company within the Malaysia Aviation Group, whether it is currently incorporated or to be incorporated at a future date.
**Key Challenges**:
- Provide consistent predictable and highest quality services in all aspect of station as well as be responsible and accountable for upholding service standards of all facets of operations.
- Ensure effective management and control of fund, account receivables and payables and cost within approve budget, communications and statutory/legal requirements.
- Develop, establish and maintain close rapport through networking with key personal in the Government agency, other relevant external parties and maximize business opportunities for the Company.
**Qualifications**:
- Degree or Diploma in any field.
- 5 years of experience in related position.
**Area of Experience**:
- Extensive knowledge of Airport Services functions and key activities including technical and operational related matters.
- Ability to analyse and interpret codes and information and use information to maximize when planning, organizing, and supervising the work of others and setting priorities.
- Ability to work with the team, senior management and stakeholders as required and making effective decisions to maintain operational standard, commercial performance and customer satisfactions.
- Ability to manage and lead staff and Ground Handling Agent (GHA) staff.
- Able to manage and monitor performance against standards.
**Personality Traits**:
- Ensure effective management and control of fund, account receivables and payables and cost within approve budget, communications, and statutory/legal requirements.
- To provide consistent predictable and highest quality services in all aspect of station as well as be responsible and accountable for upholding service standards of all facets of operations.