Student Advisor

specifications- Update and report to Operations Manager- Whatsapp account administrator- Advised end to end user journey (Onboarding, Class Preparation, In Class, After Class Activity)- Handle customer complaints- Collect and manage Customer Relationship Management data- Do operations activity to support Class Operations- Do user observation, user interview also gather customer insight- Collaborate with Education Consultant to help Sales activity- Coordinate with Teacher and Business&Operations to help Class Operations activity- Communicate with Parents & Students related to all of Learning activity- Attend weekly company and division meetings- Participate in team-building and learning activitiesqualifications- At least bachelor in any major- People (customer) oriented- Intermediate Ms. Excel skills- Excellent communication, negotiation, observation, analytical, and administration skills- Have a growth mindset and willing to learn, share, and collaborate with other team member