Supervisor Claim Analyst

PT FWD Insurance Indonesia ("FWD Insurance"), a joint-venture insurance company and a part of FWD Group, previously known as PT Commonwealth Life, has successfully merged with PT FWD Life Indonesia ("FWD Life") as of 1 December 2020 and will be known as FWD Insurance.

The merger of FWD Life and FWD Insurance has led to a more comprehensive range of products, including unit-linked insurance, individual & group term life insurance, individual & group personal accident insurance, and group medical insurance through technology driven-distributions such as agency, bancassurance, e-commerce, and corporate.

FWD Insurance is registered and supervised under Otoritas Jasa Keuangan ("OJK").

FWD Insurance is a member of Indonesia Financial Services Alternative Dispute Resolution Center.

Claim Analyst Supervisor will responsible to supervise day to day business process for claim assessment.
- Supervise claim assessment process for all claim types based on policy provisions and ensure claim assessment is made accurately, consistent, and fair.
- Settle medical claim process and do required coordination to support claim process settlement.
- Monitor daily business process to fulfil targeted SLA.
- Liaise with related parties (customer care, operations, legal, IT) in complain handling and product development.