Support Engineer

**Responsibilities**:

- Research and identify solutions to software issues
- Diagnose and troubleshoot system issues, including account setup and configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track system issues through to resolution, within agreed time limits
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients

**Requirements**:

- 2-5 years of experience as a support engineer.
- In-depth knowledge of Dynamics Finance and Operation or Dynamics Customer Engagement environments.
- Proficiency in remote desktop and helpdesk software.
- Exceptional ability to prioritize and diagnose IT problems.
- Extensive experience in resolving customer IT queries.
- Proficiency in documenting processes and monitoring performance metrics.
- Exceptional written and verbal communication skills.
- Accounting background

**Rewards**:

- Attractive salary, THR, Bonus, medical insurance

**Submit Your Resume**:
Please note that our HR will only get in touch if you are shortlisted.