**Responsibilities**
- To monitor +/-70 surveyors' job, productivity, SLA and survey process whether have been conducted as per SOP and consistent for all across branches.
- Able to create capacity planning and productivity tracking for all surveyors and raise any related issues to management.
- To ensure SLA has been committed across all surveyors with sufficient report.
- Able to work and travel accross branches to monitor surveyor and able to provide recommendation for strategy implementation.
- Ensuring all the documents and checking verification/survey has completed with good quality report and monitor all KPI related with surveyor.
- Conduct bi-weekly training to surveyors for any new policy/process/improvement plan/coaching plan and fraud trend cases in industry.
- Monitor for any potential risk (ops and financial risk) impacted to company causing from surveyor misconduct.
- Together with Business Development and Risk set-up the pricing recommendation for car that been used as collateral (passanger car and/or commercial car).
**Requirements**:
- Bachelor's Degree/University degree from reputable university.
- Having minimum 10 years total experience in Lending business of financial institutions.
- Minimum 5 years experience in leading big team in organization related with operation / survey / inspection / collection / sales.
- Excellent knowledge of Lending process.
- Able to deliver training and coaching skills and willing to travel to all branches and able to set proper monitoring plan.
- Care about doing an excellent job and exceeding expectations with the quality of what you do in fast-paced environment.
- Having high sense on Fraud Management / Control Management with solution initiative.
- Exceptional attention to detail, highly responsible, with strong integrity, commitment and discipline.
**About Moladin**
Moladin is Indonesia's leading mobility fintech platform with end to end financing solutions for all players in the used car and EV ecosystem. Moladin empowers its rapidly growing network of more than 26,000 active used car agents and dealer MSMEs, and provides used car consumers with better financing access through digitized loan underwriting. This is supported by its strong used car capabilities with branches and warehouses covering more than 100 cities, industry-leading AI / IoT and partnerships with all top auto financing companies across Indonesia, and also through its OJK-regulated multi-finance company PT Moladin Finance Indonesia. Moladin's vision is to be a positive driving force in the physical and social mobility of all the people it touches ("Mobility for all").
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