**Responsibilities**:- Determine the scope based on requirements, including stating the scope of work, calculating the resources required in delivering the service and advising the senior system engineer preparing the quotation- Install and configure services as per the approved implementation plan- Carry out technology, professional and maintenance support services as per scope within the stipulated duration/ timeline- Provide level 1 support (basic hardware break-fix & troubleshooting of hardware and software issues ) for installed services- Provide technical deliverables such as high level design document, user acceptance test (UAT) doc and as-built documentation- Provide outstanding quality of service and meet predefined customer service level agreement (SLAs)- Undergo technical trainings and obtain technical certifications that are required to meet suppliers' mandatory technical requirements- Conduct knowledge transfer training (where required)**Knowledge, Skills and Experience**:- Minimum 3 years of relevant experience- Certified in at least one of the technology domain (Infrastructure hardware and software, hyperconvergence, network, security, cloud and/or end user computing)- Strong technical knowledge on the assigned solution domain/product- Knowledge of product portfolio in other technology domain is desirable- Expertise in enterprise products implementation, migration and support.- Strong interpersonal skills with a customer-centric attitude- Strong oral and written communication skills- Strong attention to technical details, priority management and planning skills- Ability to work independently with little to no supervision- Results-oriented- Strong documentation skills**What's In It For You?**- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.At Tech Data, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
