Introduction
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.
Your Role and Responsibilities
As System Service Representative at IBM, you will be responsible for the:
- Cover multiple clients (remotely and onsite) for IBM Infrastructure
- Support incident handling, account support, and project services.
- Manage escalation to IBM Global SME and become the local interface to client.
- Manage escalation to OEM or TPM, and become the local interface to client.
- Plan and execute service planning (spare part and knowledge), and become escalation point for in-sourced scope.
- Assigned to focus clients to lead the 4Walls contract and project services.
Required Professional and Technical Expertise:
- Has at least 3 years of experience
- Experienced System Service Rep for IT Projects / Professional services, and/or software development project
- Have experience in project management
- Have good presentation skills and ability to manage client expectations during project implementation
Required Technical and Professional Expertise
As above.
Preferred Technical and Professional Expertise
As above.
About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?