Provide mentorship, guidance, and career development to members of their team. Lead a
- high-performing team through an exciting transition to build problem solving, critical.
- thinking, analytical and technical capabilities which will enable the department to develop deeper, more
- scalable solutions.
- Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
- communication goals - communication skills
- Bachelor's degree or equivalent diploma, monitoring and reporting development plan to stakeholders in an actionable format on action plan execution.
- Deliver projects involving quantitative analysis, industry research, and strategy development, working
- Identify actionable insights, suggest recommendations, and influence team strategy through effective
- Set clear sales targets, both individual and team-based, and work towards achieving and exceeding these
- Managing the day-to-day activities of the team.
- Empowering team members with skills to improve their confidence, product knowledge, and
- Conducting quarterly performance reviews.
- Minimum 2-3 years of people management experience as TL.
- Has the ability to deliver feedback and coaching to team members basis the collected data from Quality
- Must be able to spot trends and tendencies with data and drives team to look for insights.
- Strategic thinker with strong analytical and creative problem-solving skills
- Must be able to collaborate with the client on pressing concerns and partner with internal stakeholders
- Significant experience in a complex fast paced environment
- Passion for ensuring an excellent user experience
Pay: Rp2,000,000 - Rp9,000,000 per month
Application Question(s):
- Are you willing to relocate to another country for this job?
**Education**:
- D1-D4 (preferred)
**Experience**:
- people management as a Team Leader: 2 years (required)
- complex fast paced environment: 2 years (required)
- BPO Company: 2 years (required)