**Core Responsibilities**
- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations
- Communicate expectations to employees and provide timely updates
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
- Stay current on internal work processes, policies and procedures. Attend required manager development training
- Promote the Concentrix values through both behaviour and attitude, including being an advocate for team members
**Requirement**
- Bachelor degree in related field with two to four years of relevant experience preferred
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations
- Work well under pressure and follow through on items to completion
- Strong communication skills, both written and verbal
- Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
- Ability to mentor, coach and provide direction to a team of employees
- Willingness to work a flexible schedule
- Preferably 1 year exp.
- Min. English skills level B2.
- Willing to work in permanent night shift.
- Willing to work from office in Yogyakarta.
**Salary**: Rp5,560,000 - Rp17,000,000 per month
Ability to commute/relocate:
- Yogyakarta: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Since this role will support US market, are you okay to work in night shift ?
**Education**:
- S1 (required)
**Experience**:
- Team Leader in BPO: 1 year (required)
**Language**:
- Excellent English (required)