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Team Leader, Voice team 20 Location: Bangkok (City Area), TH, 10110
Company: UOB (Thai) Public Company Limited
About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Responsibilities To meet individual qualitative and quantitative targets Oversees and directs the day-to-day activities of Voice agents both part of quality and quantity. Monitoring random calls to improve quality, minimize errors and track call center staff performance. Supervises and provides solution to call center agent in resolving customer feedback and complaint within turnaround time. Executes customer instructions of both financial/non-financial transaction. Coordinates with MIS to identify problem area, provide solution/suggestion to management and prepare team performance or assignment report. Job Requirements Bachelor degree or higher in Business Administration or any related field Minimum of 5 years working experience Preferably in Banking Call Center, Customer orientation , Supervisory level required Shift rotation base Good in English communication , Strong coaching and people development skills , Strong communication skills (both in Verbal and Written), Team management skills Remark : The Bank requires the checking and collection of criminal records for candidates of this position in order to verify qualifications and/or disqualifications for the job position in accordance with the Bank's policy.
Be a part of UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
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