We are an end-to-end information technology services and solutions provider, working with leading organizations from the Financial Services, Technology, Communications & Media, Manufacturing & Retail, Energy and Utilities and various other domains. Abhidi delivers highly responsive and innovative solutions that help clients to align their IT strategy with their business goals and address the most important IT needs today.
We deliver a full portfolio of services that include IT Consulting, Application Development and Management, Independent Testing, Outsourced Product Development, Enterprise Software Solutions, Business Intelligence & Data Warehousing as well as Resource Augmentation. Also we engage in providing Training, Managed and Infrastructural Services.
Our focus is on delivering superior returns to clients through our cost-effective, efficient, high-value services that run on excellent in-house processes. We are deeply committed to the steady pursuit of our long-term goals and aspirations through service excellence and industry expertise. We strive to consistently deliver on commitments and exceed customer expectations by addressing organizations' business-specific needs using our superior technical expertise and world class infrastructure.
Having Experience in Siebel, Oracle PL/SQL, Unix and Windows Server skills
Knowledge on IVR and OMNI Channel
Primary responsibility is to address and close all L1 escalations within SLA
Troubleshooting production issues and identifying bugs and raising it to development team for fix.
Co-ordination with other teams for getting all activities under his/her responsibility completed.
Proactive in analyzing issues and Escalating the same to next level and Team lead.
Proactive interaction with IT and Business user whenever required
Resolution of SR and TT assigned to the team.
Perform regular health checks for critical business scenarios on daily basis.
Highlighting and escalating any issues identified to concerned team and team leads.
Address any escalations by Monitoring Team
Share knowledge among team members and maintain documents for the same.
Reconciliation Scripting and Performance Optimization
Strong written/verbal communication skills
Ability to troubleshoot and resolve problems under pressure
Ability of taking responsibilities and executing task to completion.
Degree within Computer Engineering / Telecommunication Engineering / Computer Science or equivalent
Experience in Siebel and Customer Support Applications (IVR/OMNI).
Min Experience - 3 years