**The Right Individual**:Technical experience working with any of the below Technologies,- .NET technologies,o Javao C++- Contact Centre Technologies like Avaya/CISCO expertise.- More than 2 years of project management or project co-ordination experience in Contact center or unified communication or collaboration domain, involving voice products from AVAYA, GENESYS, CISCO, ASPECT, etc., will be preferred.- Must have worked in an environment of grooming a team on coding techniques, process compliance and process-oriented task delivery.- Expertise in handling people and interfacing with internal stakeholders (or)customers as part of all the project management activities.- Prior experience in writing and presenting HLD and LLD and getting them signed off from respective stake holders.**Roles & Responsibilities**:- Will report to Delivery Head and will be part of the Organization's Product Delivery team & Professional Services team.- Will be co ordinating with project owners in different geographies and delivering the projects.- Will be given a project team with unconventional pyramid structure to deliver projects.- Scope of Project management will include, however not be limited to,o Planning and Defining Scopeo Activity Planning and Sequencingo Task and resource Planningo Developing Scheduleso Time Estimatingo Cost Estimatingo Documentationo Creating Charts and Scheduleso Risk Analysiso Managing Risks and Issueso Monitoring and Reporting Progresso Team Leadershipo Strategic Influencingo Business Partneringo Working with Vendorso Scalability, Interoperability and Portability Analysiso Controlling QualityProject Closure and handover documentation**Required Professional & Interpersonal Qualities**:- Any Graduate / BE / BTech /MCA- Passionate about building high-quality systems with software implementation best practices- Team Management, process management and compliance with quality standards; ensuring project delivery within time, cost and effort specifications.- Must have demonstrated different models of SDLC and Agile methodologies in previous projects handled.- Ability to quickly learn new concepts and software technologies is necessary.- Excellent verbal, written and effective communication skills- Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment- Effective time-management, organizational and prioritization skills- Strong sense of responsibility, accountability, and passion about quality of work, desire to learn and take ownership- Prioritize and juggle between multiple projects based on business needs- Effectively Communicate with external customers as and when requiredTechnical Lead - IVR
